terms and conditions…


zanzibar retreats is a travel company formed in 2003 by Claudia Batschari and Richard Boome. We are based in Cape Town, South Africa. More about us…


In order to confirm your reservation, we require a 30% non-refundable deposit payment at the time of making your booking. Failure to pay this deposit timeously will result in your reservation being released.

The balance of payment is due 8 weeks prior to the date of your arrival. Failure to pay the balance timeously may result in your reservation being released. (If your booking is made less than 8 weeks before your arrival full payment will be required.)


EFT: Simply make a payment in your own local currency into a local bank account in your own country, and save on all international bank fees.

credit / debit cards: Pay with your credit / debit card via PayGate our secure online payment gateway. (NB: All card payments are subject to an additional 3.9% bank fee.)

bank transfer: In the case of a direct bank transfer, it is your responsibility to inform and instruct your bankers that the net invoice amount must equal the funds clearing into our bank account, and that ALL bank charges are for your account.

paypal: Pay via PayPal. (NB: All payments made via PayPal are subject to an additional 4.5% fee.)

bitcoin: We accept payments in Bitcoin. (The current USD exchange rate will be used on the date of payment. No fees.)

make payment


In the unfortunate event of you having to cancel your booking, we will, wherever possible, try to refund your payment.


PLEASE NOTE: If you cancel less than 8 weeks prior to your arrival date, you may lose a percentage of your payment. This will be determined according to the cancellation policy of each individual establishment. (Please ask us about your hotel / villa’s cancellation policy, if you’re unsure.)

We advise you to take out travel insurance that will cover you in the unlikely event of you having to cancel your holiday.


All clients are advised to take out comprehensive medical and travel insurance covering them for personal effects, personal accident, medical and emergency travel expenses.

You are also advised to take out travel insurance which covers you in the unlikely event of you having to cancel your holiday.


Zanzibar Retreats acts in the capacity of tour operator for clients in making their tour arrangements. All bookings, cancellations, coupons, receipts and tickets issued by Zanzibar Retreats are subject to the terms and conditions stipulated by the suppliers.

Zanzibar Retreats shall be exempt from any liability for loss, damage to property, accidents, delays, irregularities or other occurrence beyond its control.

Should there be any change of arrival/departure time and the entry/exit transportation used by the tour, Zanzibar Retreats shall not be held responsible for any loss caused thereby.

for credit card payments…

Detailed description of goods and/or services
Zanzibar Retreats is a business in the travel industry that books accommodation and related services for it’s clients.

Customer Privacy policy
Zanzibar Retreats shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.

Payment options accepted
Payment may be made via Visa, MasterCard and American Express.

Card acquiring and security
Card transactions will be acquired for Zanzibar Retreats via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Zanzibar Retreats separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).

Zanzibar Retreats takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and Zanzibar Retreats chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: 25 Trill Road, Observatory, 7925.

Zanzibar Retreats may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by Richard Boome (sole trader) based in South Africa trading as
Zanzibar Retreats and with registration number 6810055142083.

Zanzibar Retreats contact details
Company Physical Address: 25 Trill Road, Observatory, 7925, South Africa.
Email: info@zanzibar-retreats.com
Telephone: +27 83 235 3643


Our Privacy Policy